Mood Nail Lounge Policy
1. Clients should expect nail extensions to gradually wear-off with time. Extensive exposure to water or cleaning chemicals increases the likelihood in the lifting of the nail extensions. We recommend nail enhancements or refills every 2 -3 weeks. • The long-wear of nail polish is also dependent on wear & tear clients should expect it to chip or peel. Regular polishes may last up to 3 days and Gel Polishes should be guaranteed up to 2 weeks, however this is also dependent on the situation.
2. You need to visit your favorite nail technician every 2 to 3 weeks to fill in the space created by the growth of your natural nails. The duration of acrylics can vary from one person to another. Nevertheless, experts advise that you should never go beyond three weeks without going for a fill and nail treatment. This helps to take the pressure from the lifted expansion off your natural nails. It can also lower your risk of a fungal infection.
3. You are paying for the artist's time, product and other expenses used to provide you with a service. No refund will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 24 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done with a complimentary express touch up if it is at the fault of the application or product. Any concerns addressed after 24 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
4. Warranty: The nail shop gives the customer one week (7 days) guarantee on the treatment and products. This warranty is void if:
The customer has the (artificial) nails serviced by another nail shop.
The customer works without gloves with harsh chemicals.
The customer has the artificial nails bitten or intentionally aborted.
The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.
The customer has not followed the advice from the nail shop for the home care of (artificial) nails.
The customer neglects to seek medical help.
The customer did not use the products according to the instructions.
5. Complaints
If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. Mood Nail Lounge must give the complainant adequate response within 3 working days. If a complaint is justified, we will perform the as agreed on treatment again.
The purpose of this policy is to advise you as our customer, as to the services that can be expected from our nail salon, and the steps and procedure that can be taken if you, the customers are not satisfied with the services you receive from our nail salon.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO:
- Anyone with open or infected wounds in the treatment area.
- Anyone with a nail condition or in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
- Diabetes Client: Please inform our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
- Rude, mean, or disrespectful people.
REFUNDS, RETURNS and EXCHANGES:
- All services are non-refundable.
- If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service. You must arrange an appointment to have your nails fixed within 7 days after your initial service. We will not offer any refund or credit note because you have simply changed your mind.
- We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfied with during the time you are getting your service done. Also, please notice that we will not redo your service with no cost if our technician has confirmed and clear with you about your nails during the time service is going on.
- As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
- We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.
For example, due to your own lack of care for your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
If you have any questions on how to care for your nails please ask the nail technician.
Management.
